CPT 1986
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The document discusses the Consumer Protection Act of 1986 in India. It aims to ensure consumer rights and provide remedies for those who have been deceived. The Act established a 3-tier system for consumer dispute redressal. It discusses consumer rights like the right to safety, choice of information, and redressal. It also outlines the roles and responsibilities of consumers and penalties under the Act. The youth have an important role to play in creating awareness about consumer rights and responsibilities.
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‘Consumer protection’ refers to protect the consumers against unfair trade practices such as adulteration of consumer-goods, misleading advertisement, under-weight, over changing etc. of the manufacturers and sellers.
Consumer is the user of goods & services who pays for the goods & services which he uses and is entitled to expect the quality and nature of goods & services promised to him by the seller. Manufacturers owe a duty to the ultimate consumer taking care in making their goals where there is no likelihood of their being examined before they reach the ultimate consumer. In today’s mass production economy there is a little contact between seller & consumer in a difficult positions with very few avenues for redressal. The intense competition satisfaction and hence by and large the principles of “Consumer is King” is now expected- a transition from the principles of ‘eaveate emptor’ to ‘caveate vinditor’.
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3. The right to choose - access to a variety of goods and services at competitive prices to purchase goods and services of their choice.
4. The right to be heard - consumer interests receive due consideration at appropriate forums.
5. The right to redressal - seek resolution against unfair/restrictive trade practices or exploitation.
6. The right to value - get full value for the price paid.
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shama scintillating wonderful
This document provides an overview of consumer rights and protections in India. It acknowledges the contributions of social studies teachers. It defines a consumer, discusses consumer protection laws and the Consumer Protection Act of 1986. It outlines 5 basic consumer rights: the right to safety, the right to information, the right to choose, the right to be heard, and the right to consumer education. It provides details about each right. It also describes the process for filing a complaint for infringement of consumer rights in the nearest designated consumer court. The document is authored by 8 members.
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The document discusses consumer rights and protection in India. It defines who a consumer is, outlines their key duties and factors that lead to their exploitation. It describes the consumer movement in India, important laws like the Consumer Protection Act 1986, and rights such as the right to information, choice and safety. It emphasizes the need for consumer education and explains where consumers can seek redressal, usually through the three-tier consumer court system operating at the district, state and national levels in India.
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The document discusses consumer rights and protection in India. It defines who a consumer is, outlines their key duties and factors that lead to their exploitation. It describes the consumer movement in India, important laws like the Consumer Protection Act 1986, and rights such as the right to information, choice and safety. It emphasizes the need for consumer education and explains where consumers can seek redressal, usually through the three-tier consumer court system operating at the district, state and national levels in India.
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The document summarizes consumer rights and responsibilities in India. It discusses that a consumer is defined as a person or organization that uses economic services or commodities. The Consumer Protection Act of 1986 was introduced to better protect consumer interests. The main objective of the Act is to provide simple and speedy redressal for consumer disputes. The Ministry of Consumer Affairs is subdivided into two departments, including the Department of Consumer Affairs, which handles consumer awareness campaigns and implementation of standards. The key consumer rights are the right to safety, information, choice, being heard, seeking redressal, and consumer education. Consumer responsibilities include keeping documentation of purchases, making reasonable claims, self-help where possible, and not being misled by advertisements.
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The document summarizes the key points of the Consumer Protection Act of 1986 in India. It outlines who is considered a consumer, what rights consumers have, and protections from unfair trade practices, defects, and more. Standards marks like ISI, hallmark, and AG mark are explained which guarantee quality and purity of goods. Weights and measures are important tools to protect consumers from short weights.
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‘Consumer protection’ refers to protect the consumers against unfair trade practices such as adulteration of consumer-goods, misleading advertisement, under-weight, over changing etc. of the manufacturers and sellers.
Consumer is the user of goods & services who pays for the goods & services which he uses and is entitled to expect the quality and nature of goods & services promised to him by the seller. Manufacturers owe a duty to the ultimate consumer taking care in making their goals where there is no likelihood of their being examined before they reach the ultimate consumer. In today’s mass production economy there is a little contact between seller & consumer in a difficult positions with very few avenues for redressal. The intense competition satisfaction and hence by and large the principles of “Consumer is King” is now expected- a transition from the principles of ‘eaveate emptor’ to ‘caveate vinditor’.
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The document outlines 8 key rights of consumers in India:
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2. The right to be informed - about quality, quantity, standards and prices of goods and services to prevent unfair trade practices.
3. The right to choose - access to a variety of goods and services at competitive prices to purchase goods and services of their choice.
4. The right to be heard - consumer interests receive due consideration at appropriate forums.
5. The right to redressal - seek resolution against unfair/restrictive trade practices or exploitation.
6. The right to value - get full value for the price paid.
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The document summarizes the key aspects of the Consumer Protection Act of 1986 in India. It was enacted to protect consumers from exploitation and includes provisions for consumer councils, consumer rights and unfair trade practices. The act defines a consumer and applies to goods and services. It provides consumers the right to seek redressal, choose goods/services, safety, be informed and heard. The judicial machinery under the act handles consumer disputes up to the national level. A case study highlights how a consumer received compensation for incorrect shoes.
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The document discusses consumer protection in India. It defines a consumer as the final user of goods and services. The enactment of the Consumer Protection Act (CPA) in 1986 was a milestone that provided inexpensive grievance redressal and compensation. The CPA recognizes six of the eight UN consumer rights. Consumer protection councils exist at the central, state, and district levels to promote consumer rights. The three-tier system of consumer grievance redressal consists of district forums, state commissions, and a national commission. Deceptive advertising that is misleading or false violates consumer rights. Cases from India and other countries are compared to show higher compensation amounts awarded internationally.
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- Importance of Consumer Protection
- Consumer Rights & Responsibilities
- Redressal Machinery under the Act
consumerism-in-india-ppt.ppt
Consumerism refers to protecting the rights of buyers in relation to sellers. It involves government, businesses, and organizations working to strengthen consumer rights and satisfaction. The document discusses how consumerism has grown in importance due to factors like increased consumer awareness, choices, and legal protections. It provides examples of laws passed in India to protect consumers from exploitation and unsafe products. Consumer rights include safety, being well-informed, having options to choose from, seeking redress for issues, and access to education about rights.
consumers right.pdf
This document discusses consumer rights and protections in India. It defines who is considered a consumer, common issues consumers face like adulterated or defective products, and the consumer movement in India. It also describes the Consumer Protection Act of 1986 and its three-tier system for addressing consumer complaints. Key points covered include definitions of consumers, consumer protections, quality marks consumers should look for like ISI, hallmark, and FSSAI, and the collective responsibility of consumers and the government to promote awareness of rights and reduce exploitation.
Ibe Unit V
The document discusses consumerism and consumer protection in India. It outlines several key points:
1) Consumerism aims to augment consumer rights and protect consumers from exploitation by businesses through unfair or unethical practices like adulteration or misleading advertising.
2) Several laws have been passed in India to safeguard consumer rights, such as the Consumer Protection Act of 1986, but consumers remain vulnerable due to factors like illiteracy and slow legal processes.
3) The Consumer Protection Act established consumer dispute redressal forums at the district, state, and national levels to hear complaints regarding defective goods or deficient services. It aims to promote fair trade practices and protect consumer interests in India.
Act of protection.pptx
The document summarizes the key aspects of the Consumer Protection Act in India. It discusses the introduction and objectives of the Act, defines important terms like consumer and consumer rights. It outlines the three-tier consumer grievance redressal mechanism including district, state and national forums. It also summarizes the roles of consumer organizations in educating consumers and protecting their interests.
Consumer protection act 1986
The document discusses the Consumer Protection Act 1986 in India. It provides definitions of key terms like consumer, goods, services, complaints and outlines the objectives of the act. A 3-tier quasi-judicial system is established for consumer dispute redressal at the district, state and national levels. The rights of consumers are also mentioned along with the roles of Consumer Protection Councils. Penalties for non-compliance with orders are imprisonment up to 3 years and/or fines between Rs. 2,000-10,000. The application of the act in hospitals and duties of doctors are also briefly covered.
Similar to CPT 1986 (20)
09 Mba Bl Lec Nov 18 Cpa & Unfair Trade Practices Final
09 Mba Bl Lec Nov 18 Cpa & Unfair Trade Practices Final
Consumerism,Consumer Rights & Consumer Protection Act 1986
Consumerism,Consumer Rights & Consumer Protection Act 1986
CPT 1986
- 1. CONSUMER PROTECTION ACT AND ROLE OF YOUTH Presented by M.SIVASUBRAMANIAN
- 3. MAHATMA GANDHIJI “ A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work - he is the purpose of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to serve him.”
- 7. Consumer Rights Safety education Choose Information Redressal Heard
- 17. LIMITATION The District Forum, the State Commission or the National Commission shall not admit a complaint unless it is filed within two years from the date on which cause of action has arisen.
- 18. ISI MARK ISI mark on baby food, mineral water, electrical and cooking gas appliances, pressure cookers, cement, steel, etc.
- 19. Hall Mark
- 20. AGMARK AG mark on the pouch/ container for purchase of pulses, rice, wheat, flour, edible oil, ghee, butter, honey, spices etc.
- 21. FPO FPO mark on the container or packages of processed food or agricultural produces (jam, jelly, sauce, fruit juice, pickles etc.)
- 24. National Consumer Helpline You may call on the following toll free number 1800-11-4000 (from MTNL or BSNL) for guidance and information on consumer issues
- 26. CONCLUSION As a youth, to generate awareness among the consumers about their rights and responsibilities , motivate them to assert their rights and not to compromise on quality and standards of goods and services and seek redressal in consumer courts , when ever required.
- 28. Thank you